Stopping your membership
To stop your membership, contact GymFlex support. Your access continues through the last day you paid for. There is no grace period after that.
Renewal
Automatic renewal is off unless you turn it on. Card payments can renew automatically each month. BENEFIT payments renew manually, when you pay again.
Asking for a refund
Contact support and tell us which payment you are asking about. We review each request against that payment and reply with our decision.
How refunds are paid
Approved refunds are returned through Tap Payments, our payment provider.
Deleting your account
Deleting your account in the app is immediate and permanent. If you want to ask for a refund, contact support before you delete your account.